It is a complete on line solution allowing both the dealer to submit the claims
on line and the manufacturer to process the claim on line .
A Plant/Machine details database records Serial number and any relevant details about the machines. This is used to valid the machines serial number when a claim is made.
Registration/Commisioning form allow dealers to commission their machines online. The manufacturer can check the machine is has been correctly commissioned and the commissioning date is used as the start the Warranty period. The Warranty period is automatically calculated and any Extended warranty is added to check the claims are within the warranty period.
Warranty data can be imported in either a Access database or QlikView business Intelligence software for reporting. This provides flexible reporting tools for the data for financial KPI reporting and fault analysis to improve design and reliable.
Designed to collect the submission of Warranty claims online and processing of the claims, the system keeps both sides informed of the details, processing and status of claim throughout the process. It makes the system easy and clear to users, reducing misunderstandings, with both sides able to make comments and request information, photos and return of parts in support of the claim. It can cope with large and complex warranty claims for engineering companies.
Supplier Recovery System
LeenTech has developed a Supplier Recovery system that will track reject parts from suppliers and email the suppliers for rectification requests, future preventive actions and credits again the faulty or out of specification parts. The aim is to track, speed up and reduce the administration work of chasing suppliers for credits and preventive actions for engineer companies.